Head of DevOps
Head of DevOps
Nairobi, Kenya
Credable is transforming financial services in emerging markets with its best-in-class Digital Banking Platform. We help partners launch financial products by embedding them into digital channels their customers already use.
The result is a win-win-win for partners, customers, and Credable. Having deployed across multiple markets in Africa, we’ve proven our platform meets a critical need and is driving us toward our core objectives:
- Democratizing financial services by reaching over 500 million people.
- Becoming the most trusted source of data in emerging markets.
The Role
The Head of DevOps role is a critical positioning that supports the technical and product teams to ensure high quality, to spec, and on time delivery of sprints within the organization. This individual will act as the glue between cross functional departments and support the technical team with key processes, documentation, stakeholder engagement, and overall ways of working internally. They have a high impact on the organization and the key objectives we have set out for ourselves in the coming years.
Our 2025 roadmap and OKRs are ambitious and focused around tripling our live portfolio, while also diversifying our products in terms of markets, partners, and outcomes. This position requires a highly organised and driven individual that can support the organisation in achieving these lofty goals for 2025, while also shaping the future of digital banking in the space at large.
Key Responsibilities
- Collaborate with the CTO, Head of Projects, and technical team to manage tasks, prioritize work, and implement regular check-ins and operational processes.
- Develop and maintain documentation for processes, systems, and workflows to ensure organizational clarity and alignment.
- Engage with heads of business units and the Head of Projects to align on timelines, blockers, and challenges, ensuring smooth execution of tasks and projects.
- Serve as the primary point of communication for cross-functional alignment, translating business objectives into actionable workflows for the technical team.
- Support technical teams by managing internal tickets and projects, ensuring timely resolution and efficient workflow.
- Provide technical support to client-facing teams, ensuring clear communication and resolution of technical issues.
- Assist in the implementation of best practices across the organization, fostering a culture of efficiency and collaboration.
- Proactively identify opportunities to streamline operations and improve communication between technical and business units.
Person Specification
Required
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field, or equivalent work experience.
- 3+ years of experience in dev operations, technology management, or operations.
- Strong understanding of DevOps concepts, tools, and workflows, including CI/CD pipelines, infrastructure as code (IaC), and cloud-based architectures.
- Solid understanding of Agile methodologies and hands-on experience with project management tools such as JIRA, Trello, or Notion.
Preferred
- Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and DevOps tools.
- Proactive and collaborative problem-solver with a focus on continuous process improvement.
- Ability to thrive in a fast-paced, dynamic environment while managing multiple tasks and shifting priorities.
- Strong business acumen with the ability to translate business needs into actionable technical workflows and priorities.
- Proven project management or technical coordination experience, with a history of delivering complex projects successfully.
- Excellent organizational and communication skills, capable of effectively engaging both technical and non-technical stakeholders.
- Experience in the fintech or credit space working with technical teams
We’re thrilled to have you join us as we reshape the financial landscape in emerging markets.
We believe in equal opportunities, we welcome applications from diverse backgrounds.