Partner Success Associate -Gabon

Who We Are

_able builds the credit infrastructure connecting capital providers and distribution platforms across emerging markets. We are not a lender, a consumer fintech, or a software vendor. We are the operating layer that lets partners deploy credit and savings products into the channels their customers already use.

Financial access scales when capital, distribution and operations align. _able creates that alignment.

Banks and institutional investors hold capital. MNOs, fintechs, marketplaces, and card issuers hold distribution and rich behavioural data. Neither side can reach millions of underserved people on its own. _able connects them.

The platform runs across three layers:

• Core Infrastructure powers products, transactions and operations.
• Data and Intelligence turns behaviour into decisions, optimisation and growth.
• Portfolio Management manages performance across risk, liquidity, collections and growth.

We have deployed across multiple markets in Africa and proven the model works. We are building toward one outcome: meaningful financial access for hundreds of millions of people.

The Role

Our roadmap is ambitious, with a clear focus on scaling the live portfolio, diversifying products across markets and partners, and strengthening outcomes-driven financial performance.

We are seeking a Partner Success Associate to drive the success of our innovative financial products in Gabon. Reporting to the Head of Operations, this role sits at the forefront of managing and nurturing key relationships with strategic partners within Banking and Telco across the region, ensuring that our offerings meet and exceed their expectations.

In this critical role, you will combine strategic insight with hands-on execution, designing and implementing initiatives that enhance our products and expand their reach.
 

Position title: Partner Success Associate Gabon

Reports to: VP Operations

Coverage: Gabon

Base: Gabon

Travel: Required
 

Key Responsibilities

Strategic Planning and Product Development

Develop and implement product strategies that align with company goals and market potential, driving the planning and rollout of various initiatives through detailed strategic plans

Stakeholder Management

Build relationships with internal teams, partners, financial institutions, and regulatory bodies, working closely with cross-functional teams including Product, Tech, Finance, and Customer Support to align all teams towards the overall goal

Communication

Develop tailored communication plans for different audience segments, consistently optimising communication strategies through A/B testing and customer feedback

Financial Analysis

Conduct financial modelling and risk assessment to ensure product viability and profitability, collaborating with the finance team to align product strategies with overall financial goals

Data Analysis, Performance Monitoring & Customer Feedback

Utilise product and customer insights to refine products and inform new product development, collaborating with product teams to implement data-driven changes; conduct surveys, focus groups, and interviews to gather qualitative customer feedback

Define and track key performance indicators (KPIs) to assess product success and market impact, reducing time-to-market, optimising resource utilisation, and driving innovation to maintain a competitive edge in the industry.
 

Person Specification

Required

• 5–8 years of experience in financial services, banking, or fintech, with a proven track record of managing key relationships with banks, MNOs, or strategic enterprise partners
• Deep knowledge of financial products including loans, savings, and overdrafts, with the ability to translate product capabilities into commercial value for partners
• Demonstrated track record of designing and delivering product initiatives end-to-end, from strategy through implementation, with measurable commercial outcomes
• Strong commercial and analytical mindset, with hands-on capability in financial modelling, risk assessment, and KPI definition to ensure product viability and profitability
• Comfort operating across multiple stakeholders, partners, and regulatory environments in a fast-paced, multi-cultural setting, with willingness to travel as required

This Role is:

• More than a partnerships function, this is a core commercial lever for product success and partner growth
• A high-impact role with direct visibility to the Head of Operations and executive leadership, owning strategic relationships across Banking and Telco
• A platform to shape partner experience and product delivery across Credable’s growing footprint of digital financial services in Kenya and beyond

Culture

At _able, we are a fast-paced, high-performing team driven by a shared passion for building the future of banking and democratising access to finance across emerging markets. Our team operates across offices in Dubai, Nairobi, Dar es Salaam, Kampala, Maputo, and Porto, with frequent travel to strengthen connections with colleagues and partners.

We value the impact of working together in person, believing it often delivers results that remote work cannot fully achieve. While work-from-home (WFH) is available for specific requests or situations, our culture emphasises the advantages of being physically present and engaged as a team.

We are entering an exciting phase of hyper-growth, expanding into new markets, scaling operations, and evolving our structures to shape the future of _able in 2026. We are looking for energetic, curious individuals who are passionate about our vision and eager to create value while driving innovation and growth in the markets we operate in. 

We’re thrilled to have you join us as we reshape the financial landscape in emerging markets.

Benefits

• Health Insurance for you and your direct dependants
• Group Bonus Policy
• Long-Term Incentive Plan (LTIP)
• Mental Health and Wellbeing Platform
• Learning & Development Opportunities (Internal and External)